Contact Us

Get in touch

Questions about an order, a product, or shipping? A real person reads every email — we're a small team, not a call centre.

• Email: [email protected]
• Response time: usually within 1 business day

Have your order number handy and we'll sort you out fast.

Wondering where your order is? Our order status page walks through the delivery timeline and the most common questions — it may answer yours in a few seconds.

Every order is covered by the Happy Pets Promise: 30 days to change your mind, a full refund, and no restocking fees.