FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed in 1 to 3 business days, and typically arrive within 5 to 9 business days, as many items ship directly from our suppliers' warehouses. Business days don't include weekends or public holidays. You can see the full timeline on our order status page.
How much is shipping?
United States & Canada: a flat $4.99, and free on orders over $49.
Everywhere else in the world: a flat $14.99.
Where do you ship?
We ship worldwide. Outside the United States and Canada, import duties or taxes may apply on delivery and are the customer's responsibility — these are set by your own country, not by us.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships — that's a separate email from your order confirmation. If you can't find it, check your spam and promotions folders first, then see our order status page.
My tracking hasn't updated in days. Is something wrong?
Usually not. International parcels often go quiet for several days between scans, especially while clearing customs. If there's been no movement for more than 10 business days, email us and we'll chase it up.
What is your return policy?
Within 30 days of delivery, on unused items in their original condition. Email us first and we'll tell you what to do — often, especially on international orders where return postage can cost more than the item, we'll simply refund you and let you keep it rather than have you pay to post it back. See our Refund Policy for full details.
What if my pet doesn't like it?
That's exactly what the 30-day Happy Pets Promise is for. Get in touch and we'll help with an exchange or a full refund — no restocking fees, no hassle.
What if my item arrives damaged or is the wrong item?
Contact us within 48 hours of delivery with photos and we'll arrange a free replacement or refund. You don't need to send the damaged item back first.
Are your products safe for my pet?
We choose materials that are pet-safe and easy to clean. As with any pet product, supervise your pet the first few times they use something new, and stop using any toy once it's chewed through or damaged.
What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. You'll see every available method before you pay, and your card details are handled by our payment provider — we never see or store them.
Can I use more than one discount code?
One code per order. Codes can't be combined, so use whichever gives you the better saving.
Do you offer customer support?
Yes. Email [email protected] and we'll reply, usually within 1 business day.
Do you work with creators?
We do. If you make pet content, our creator program offers a free product, your own discount code for your audience, and commission on every sale you drive.